In summary, it was a very smooth and good experience. If you like to know more, please read on. About a week ago, I decided to acquire an all-rounder lens that’s affordable for the Canon 400D body that I have with me. Upon doing a quick review and browsing online, I stumbled upon the DD Electronics website. I have been to this website in the past but I never did needed anything and I do have some reservations about online purchasing of fragile items.
The design of the website is functional, nothing fancy. It was easy enough to find items but it can be better, especially the search criteria and filter. It stocks mainly Canon and Nikon items but it also has Panasonic, Olympus and the major third party lenses such as Sigma and Tamron lenses.
So, I proceeded to create a new login ID, went in and worked out the cost of delivery for the lens. It came up to be a reasonable price, after I made several other comparisons with other online retailers, I proceeded to place an order. I gave the necessary details for the purchase (after reading the terms and conditions, especially the warranty of the item) and only finally clicked OK several hours later (I was sure about getting the lens, just wasn’t sure about getting it from an online retailer outside the country). So, I hoped for the best … and expect the worse.
To my surprise, they were very efficient, they immediately sent me a confirmation email the next morning (I ordered it late evening) followed by an email informing me that they will charge a small amount to my credit card and asked me to verify that it is my credit card by replying to them the amount that was charged (the email wasn’t worded very well). This is quite a common method for retailers to protect themselves from online credit card fraud. This will only work if you have online access to check your credit card charges and if you don’t, you probably have to wait for your credit card statement! (or call the credit card company). The other drawback on this is that there will be a delay as most transactions take a day or two or more to register. As it was the weekend anyway, it didn’t make any difference to me.
On Monday, I gave them the details and they immediately shipped out the item, a Sigma lens. At each stage, an email will be sent to you on the status of your order, e.g. Item Shipped. However, it would have been good if they had included the tracking ID. The other minor complain I have is that once the courier company collects it from them, they will send you an email saying that the transaction and delivery is “completed”!. I mean, I haven’t even received it yet! It would be good that once the courier company has confirmed delivery, only then they send out such an email.
So … it arrived on Tuesday! Kudos to DHL! And the box is kinda large for a small lens.
As you can see, the box is several times the size of the Canon 400D body! And what did I get? I got myself a brand new Sigma 18-50 f2.8 lens. It does say Macro but then it is not a 1:1 Macro but 1:3 magnification.
More on the lens later …